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Data recovery and XML clean-up for compatibility may have interferred with text continutity. SRIINet Community Principles I want to welcome the services community to the future of the services industry and to this important forum. Definitions I know that it will be hard work, but I definititely feel there is a huge need to establish some definitions in this new services innovation field. Having said this I also know that both the definition of service and the definition of innovation have attracted hundreds of experts and scolars attempting to define these two items alone, with doubful results thus far. So indeed it will be a hard job to complete. That part of the world of work that is given away for free. Let me explain both a bit.
Both are nessesary but not sufficient enablers. If that would be true, Florence Nightingale would have been in the services business! Finally, I will not attempt at this point to join the two definitions and try to define “service innovation”. Lets save that one for later. Curious to see how this conversation will evolve here. Re: Definitions Hi Hvgard and all My experience has been that it is hard to change the meanings of words.
It may be easier to introduce new terms to cover what you are pointing to here, than to try to get the world to redefine “servie” and “innovation” to correspond to these ideas. They can also be highly information intensive. Indeed, clients are often involved the design and production of the services, and production and consumption of the service can be coterminous in time and space. There are other distinguishing features that are also frequently observed. Many exceptions can be found to all such generalisations.
The service sector as defined in official statistics is extremely heterogeneous, and exceptions may be becoming more common: new services, especially technology-based ones, are in many ways more like high-technology manufacturing activities than like traditional services. The application of IT and sophisticated management strategies to many services has also resulted in their resembling manufacturing operations more closely. At the same time, much of manufacturing is be becoming more service-like. ISIC or NACE classifications, but these have limited conceptual content. A more positive approach, based on the pioneering work of Terence P. Thus the primary sector is mainly concerned with extracting raw materials from the environment, and the secondary sector with transforming these into material goods. Services, the tertiary sector, can likewise be seen as being involved with several distinct kinds of transformations.
These encompass generic activities such as movement and storage, maintenance and revitalisation, elaboration and intensification. INNOVATION “Many definitions of innovation are available. Indeed, technical success may not equal commercial success or public acceptance, and it is well-established that the pioneering innovator often fails to gain much return from their endeavours. 1980s, but dreams of establishing a mass consumer base failed to materialise. Subsequently the Internet and Web have succeeded in occupying much of the product space videotext aimed at, and achieved massive markets.
It is often suggested that the relatively slow take-off of the Web in France reflected the wide adoption of Minitel there, which reduced the distinctiveness of the newer systems. How does innovation relate to creativity? I’m Jim Spohrer, Director of Almaden Service Research at IBM’s Almaden Research Center in San Jose, CA. We’re working actively on Service Systems and Work Practices, Service-Oriented Technologies. The sad truth is that if we don’t teach students about the service economy, even though they are embedded in it, we are preparing students for job roles that existed in the 20th century manufacturing economy, instead of preparing them to be adaptive innovators in the 21st century service economy.
For example, how many students know the following? In the coming weeks and months, I’ll be sharing my own insights on these topics as well as pointing out other research that I think is relevant to the business of service innovation. I’d like this to be a dialog: please post your comments and thoughts, and I’ll look forward to continuing the conversation in upcoming postings. A recent NSF report indicates that science and engineering graduates will be primarily employed in the service sector, which is increasingly IT intensive, and knowledge-intensive. A 2003 NAE report suggests there is an enormous opportunity for academic-industry collaboration to meet the unmet innovation needs fo the service sector of the economy.
In particular I am concerned that students mainly are being taught concepts found in research on “product” sectors. However, do we know that this knowledge can be “just” transferred to explain services management? I came across the SRII site yesterday and have since spent a few hours perusing the many postings and links. I continue to be dumbfounded by the lack of focus business, government and educational institutions have had on services. Not only is it the basis of the global economy in terms of GDP and employment, it is the very basis of human existence – to interact and co-create value! I’ve recently launched a new business venture that is going to solve one of the gaping holes in our services economyfeedback! I’m wondering, as someone who shares the commitment to enhancing services, if you’d be willing to spend 30-60 minutes with me the week of November 12th.
I’ll be in the Bay Area November 12-15th. I’d like to share with you our plans for addressing the feedback gap and hear your reactions and guidance. Thanks for your comments — and the helpful references as well. We plan to gratefully acknowledge the name of everyone who reads the document, and fills out the feedback form before Nov 30, 2007. The acknowledgements will appear in the whitepaper version of the document that is due out in Dec-Jan timeframe. Lucy, who is the Clark Fellow in Design Leadership at Oxford University’s prestigous Said Business School, brings an artistic and interaction design expertise to the challenges of service innovation. POMS event will both be in London next week.